Dmitry Bashko

Technical Account Management · Implementation · Operations · B2B SaaS

dmitry.bashko.en@gmail.com · LinkedIn · Telegram

Summary

Operations professional with 11+ years of experience founding and managing businesses in transport and logistics. After relocating to Poland in 2023, transitioned into a remote role at Teleperformance — building a track record in a new market while maintaining the discipline and performance standards held as a business owner.

Actively leverage AI tools as a core part of my daily workflow — significantly accelerating research, planning, and execution. Fast learner with a demonstrated ability to acquire new skills rapidly under pressure. Seeking a role where deep operational experience and multilingual communication drive value — Customer Success, Account Management, Implementation, or Business Operations in B2B SaaS.

Target Roles

Technical Account Manager · Implementation Manager · Customer Success Manager · Account Manager · Operations Manager · Business Operations (BizOps) · Revenue Operations (RevOps) · Knowledge Base Manager · Partnerships Manager · Localization Account Manager / CSM

Remote (priority) · Hybrid in Poznań

Experience

Remote Consecutive Interpreter Mar 2024 – Feb 2026

Teleperformance · Remote · English–Russian

Delivered high-volume client communication in a fully remote, self-managed environment — 250–300 hours/month, up to 1,000+ client interactions per month
Consistently ranked top 3–4 out of ~80 teammates by output; reached #1 more than 8 times — in a role where precision directly impacts client outcomes
Operated in high-stakes, time-sensitive scenarios (90%+ medical contexts) requiring accuracy, composure, and rapid context-switching
Achieved Professional Interpreter Certificate within ~1 year of onboarding — an exceptionally fast result team-wide, demonstrating rapid skill acquisition
Maintained consistent performance standards independently with no direct supervision in a fully distributed team

Founder & Managing Director Jul 2011 – Oct 2023

Sesco & TRTS-Plus · International transport and logistics · Up to 15 employees

Built full business operations from inception — sales, finance, hiring, client relations, logistics
Managed up to 15 people; responsible for hiring, onboarding, and performance
Maintained long-term relationships with key accounts across Europe
Oversaw financial planning, P&L, and operational cost optimization
Designed and documented internal workflows across all business functions
Coordinated complex multimodal shipments — road, sea, air, and rail freight
Peak annual revenue ~$2M, up to 100 orders/month

Education

BSU Institute of Business — Financial Management 2016–2017

International University "MITSO" — Logistics 2009–2014

Minsk College of Business — Accounting, Analysis and Control 2006–2009

Additional Education

Alexei Minkiewicz School of Management — Project Management 2016

BSU Institute of Business — Financial Director Program 2014

FIATA Diploma — Transport Logistics and International Freight Forwarding 2014

Skills

LanguagesEnglish (professional working proficiency) · Polish (conversational) · Russian & Belarusian (native) · Ukrainian (passive fluency)

CRMZoho

ProductivityMicrosoft Office · Google Workspace

ToolsJira · Confluence · Asana · Notion · Obsidian · Airtable · Miro · Slack · Teams · Zoom · Calendly · Loom · Raycast

AIClaude Code · Codex · OpenClaw · MCP · agents · skills · crons — daily professional use across research, planning, and execution; context-aware AI workflows

TechnicalmacOS · Cursor · VPS · VPN · self-hosted services · GitHub · CLI · SQL

OtherDriver's license category B

Interests

Technology & AI · Open source · MacOS enthusiast · Personal Knowledge Management · Cycling · History · Reading · Economics · Traveling · Cooking